Client Onboarding Manager Hybrid at Citi

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Diplomacy Skills, Project Management, Customer Service, Documentation Review, Account Maintenance, Interpersonal Skills, Team Player, Attention to Detail, Microsoft Office, Problem Solving, Risk Management, Client Interaction, Time Management, Process Improvement, Autonomy

Industry

Financial Services

Description

Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. To lead the implementation of low, medium and complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact. Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner. Embarks on continuous on the job training for end to end product knowledge. Understands client requirements and implement them correctly. Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls. Establishes risk management practice. Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. Proficient in Microsoft Office Applications. Exposure to Client interaction Consistently demonstrates clear and concise written and verbal communication skills. Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken). Japanese language proficiency a plus Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------

Responsibilities

The Client Onboarding Manager is responsible for customer interaction, documentation issuance, and system setups, leading the implementation of client deals while enhancing the onboarding experience. They ensure timely and accurate delivery of account opening functions and manage cross-functional relationships.