Client Onboarding Manager at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Onboarding, Cash Management, Transaction Banking, Corporate Finance, Treasury Operations, Risk Management, Stakeholder Management, Implementation Planning, Regulatory Compliance, Merchant Acquiring, Business Transformation

Industry

Financial Services

Description

Join a high-performing payments team where you’ll learn fast, build deep expertise, and grow your career through hands-on client delivery. As a Client Onboarding Manager at J.P. Morgan Global Banking, you will collaborate with our clients to implement JPMorgan Payments products, enhancing their eCommerce business capabilities and treasury operations. You will play a pivotal role in driving and coordinating all aspects of a positive client onboarding experience. This team requires a strong project governance discipline to execute proven client and product onboarding methodologies. You will need to possess rich expertise to consult and lead clients in adopting JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses. Job Responsibilities: * Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process. * Manage multi-entity/jurisdiction product implementation and account opening requests, including cross-region implementation deals. * Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles. * Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation. * Ensure compliance with audit and controls policies and procedures, with a focus on risk management. * Drive improvements to the global operating model with internal partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies. * Provide subject matter expertise for international regulatory requirements, products, documentation, and services. * Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements * Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution Required qualifications, capabilities and skills: * Bachelor's degree with at least 5 years of relevant industry experience in Cash Management, Transaction Banking, Corporate Finance or Non-bank Payment service providers * Superior leadership and teamwork skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization. * Accomplished project manager operating in a client facing environment such as Consulting or Business transformation Preferred qualifications, capabilities and skills: * Knowledge or hands-on experience with enterprise applications such as SAP, Oracle, etc., particularly in the finance/treasury domain. * Familiarity with Payment file/data transfer technologies such as ISO format, enterprise connectivity like SFTP, API, SWIFT. * Positions held in client facing roles and proven project management skills. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Responsibilities

Lead the end-to-end onboarding process for JPMorgan Payments products, serving as the primary point of contact for clients. Coordinate multi-jurisdiction implementations while collaborating with internal teams to enhance treasury and eCommerce capabilities.