Client Onboarding Senior Analyst at Citi

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Documentation Review, Account Setup, Customer Service, Client Requirements, Customer Satisfaction, Process Changes, Project Management, Risk Management, Regulatory Compliance, Analytical Skills, Problem-Solving, Mentoring, Communication Skills, Interpersonal Skills, Attention to Detail

Industry

Financial Services

Description

Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance. Provide outstanding customer service and resolve client inquiries with expertise and efficiency. Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients. Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements. Lead projects within the account services space, collaborating effectively with cross-functional teams. Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance matrices to track defects and productivity. Promote a strong risk management culture and ensure regulatory compliance Mentor and train junior team members 5-8 years of experience in documentation and client facing roles, such as Customer Service, Client Onboarding, Custody, Treasury and Trade related position, Client Documentation Review, Account Maintenance, Customer Due Diligence, AML, KYC. Experience in financial, banking sector is a plus but not a must Bachelor's/University degree Advanced level of English (written and spoken) as you will have a direct contact with our clients Excellent interpersonal, communication skills as you will directly interact with large institutional clients and regulators Good time and project management skills as we are dealing with multiple clients Strong analytical and problem-solving skills, with a keen eye for detail Demonstrated commitment to risk management and regulatory compliance. Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Client Onboarding ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Own the client onboarding process from start to finish, including documentation review and account setup. Manage daily account opening and maintenance activities while providing outstanding customer service and resolving client inquiries.