Client Onboarding Specialist at Impact Clients

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

3000.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Mentorship, Sales, Attention to Detail, Tech Proficiency, Adaptability, Reporting, Coaching, Innovation, Problem Solving, Client Management, Time Management, Training Development, Process Improvement, Customer Support

Industry

Business Consulting and Services

Description

We’re looking for a full-time evening shift Onboarding Specialist to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading. About Us: Richard Yu is an online business coach with: 100K+ subscribers on YouTube → youtube.com/richardyu1 A growing personal brand on Instagram → instagram.com/richardyuzee Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. About The Role: This is a remote, full-time position. You must be available during 1PM–10PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours You must currently live in North America, South America, Europe or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we’re in the coaching business. Here are the requirements: You must be able to commit to the hours of 1pm - 10pm EST Mon-Fri You will be conducting new onboarding calls daily to welcome in new students. You will be ensuring a smooth transition process between the sales rep and yourself and then between yourself and the coaching team. Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class onboarding experience. Should be proficient or at least knowledgeable about our tech stack (Loom, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change. You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential. You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfilment Team hits their KPIs WHO THIS IS FOR: A coach or mentor at heart, you love helping people Clear, professional communicator (spoken and written English) Sales background Able to handle fast-paced environments, multiple clients, and changing priorities Willing to grow with us long-term (3+ years), this isn’t a side hustle Open to feedback and constructive coaching (we’ll train you, but we expect growth) Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast WHO THIS IS NOT FOR: You have another full-time job or multiple freelance clients You struggle with structure, deadlines, or fast execution You dislike being challenged to improve daily Expected Earnings (Base): $3,000 USD /mo

Responsibilities

Conduct new onboarding calls daily to welcome new students and ensure a smooth transition process between sales and coaching teams. Innovate onboarding products by creating video trainings and worksheets to enhance the onboarding experience.