WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.
We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.
Leap Event Technology is looking for a client service-minded and proactive Onboarding Specialist to join the Implementation team. Client Onboarding Specialists support our mid-tier ticketing clients and are the key to successful onboarding and on-sales. The Client Onboarding Specialist is a product expert in Leap Event Technology’s suite of ticketing products, and collaborates with colleagues across Client Support and Event Operations to ensure the client is trained and equipped for long-term success. We support some of the world’s largest events in the pop-up, convention, festival, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for ticketing, education, and client success.
Sounds interesting? Let’s talk.

EXPERIENCE & SKILLS:

• HS Diploma or equivalent required; Bachelor’s degree strongly preferred
• 1 year client-facing project management experience
• 1+ years experience in the live events and/or SaaS industry
• Box office experience is a plus
• Exceptional written and verbal communication skills
• Ability to confidently interact with clients and professionals of all backgrounds
• Ability to self-start and complete tasks independently
• Capacity to execute multiple client implementations simultaneously
• Strong communication and technical skills
• Possess a passion for creating live event experiences with an eye for improving the customer experience
• Willingness to travel occasionally, including overnight and weekends
• Must be fluent in English. French and/or Spanish language skills a plus

Please refer the Job description for details