Client Onboarding Specialist at Playocity

Town of Pittsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

60000.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, HR Concepts, Project Management, Interpersonal Communication, Writing Skills, Organizational Skills, Microsoft Office Suite, Excel

Industry

Software Development

Description

Description Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Working Hours: We are ideally seeking candidates that are able to work MST/PST time zones. Position Overview The HR Consultant I is responsible for evaluating and defining a client’s needs while consulting in the configuration of our HR applications to meet their needs. This includes but is not limited to converting HR data, providing consultation on the implementation of performance management, onboarding and coordinating the use of our self-service portal. Primary Responsibilities • Help clients with simple setups strategically integrate the full suite of HR products and solutions within our Paylocity application through the use of effective project management coupled with a consultative HR approach • Provide industry leading customer service • Conduct an introduction call to verify contracted HR products, understand client priorities and craft a suggested timeline for the implementation of all HR products • Conduct an alignment call to answer HR product specific questions, collect HR data and configuration requirements • Work directly with clients to assist in the day-to-day functions supporting our HR solutions throughout the implementation process • Coordinate internally between the client and multiple Paylocity departments to ensure clients have every tool needed to use our HR products to their fullest extent Education and Experience • Bachelor’s degree is preferred • Previous customer service or client interfacing role preferred • Familiarity with a wide variety of HR concepts, practices and procedures preferred • Willingness to perform a full range of tasks and projects under supervision • Strong interpersonal communication, writing and organizational skills • Ability to handle confidential information with sensitivity • Solid understanding of Microsoft Office Suite and Excel Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $43,500 - $60,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This role is eligible for a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

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Responsibilities

The Client Onboarding Specialist is responsible for evaluating client needs and consulting on the configuration of HR applications. This includes assisting clients with setups and ensuring they have the necessary tools for effective use of HR products.