Client Operation Analyst at Bill Alexander Ford Lincoln

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

85000.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Performance Data Analysis, Service Delivery Support, Workflow Monitoring, Operational Issue Resolution, SLA Monitoring, Contractual Compliance, Reporting, Dashboard Creation, KPI Tracking, Process Improvement, Stakeholder Management, Microsoft Excel, Data Reporting Tools, CRM Systems, Data Visualization Tools

Industry

Motor Vehicle Manufacturing

Description

The Client Operations Analyst is responsible for supporting client-facing operational processes, analyzing performance data, and ensuring seamless service delivery across accounts. This role serves as a bridge between clients, internal operations teams, and leadership by monitoring workflows, identifying efficiency opportunities, and resolving operational issues. The Client Operations Analyst contributes to client satisfaction, retention, and long-term business growth in a fully remote environment. This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected. Key Responsibilities Analyze client operational data to identify trends, risks, and performance opportunities Support onboarding and implementation processes for new clients Monitor service-level agreements (SLAs) and ensure contractual compliance Prepare operational reports, dashboards, and client performance summaries Collaborate with internal departments to resolve operational challenges Track key performance indicators (KPIs) related to client engagement and service delivery Support process improvements that enhance client satisfaction and operational efficiency Participate in client meetings to provide operational insights and updates Maintain accurate documentation of client processes and workflows Assist in developing standardized operating procedures (SOPs) Required Qualifications Bachelors degree in Business Administration, Operations Management, Finance, Data Analytics, or related field 2–5 years of experience in client operations, business analysis, customer success, or operational support roles Strong analytical and problem-solving skills Proficiency in Microsoft Excel and data reporting tools Excellent written and verbal communication skills Ability to manage multiple priorities and deadlines Experience working in a remote or distributed team environment Preferred Qualifications Experience with CRM systems (Salesforce or similar platforms) Familiarity with data visualization tools (Power BI, Tableau, or similar) Knowledge of process improvement methodologies (Lean, Six Sigma, etc.) Experience in SaaS, financial services, healthcare, or professional services industries Strong stakeholder management skills Compensation Annual Salary Range: $65,000 – $85,000 USD, based on experience, analytical expertise, and industry background Performance-Based Bonus: Eligible based on company and operational performance Benefits Comprehensive medical, dental, and vision insurance 401(k) retirement plan with employer matching Paid time off, paid holidays, and sick leave Life, short-term, and long-term disability insurance Flexible remote work arrangement Professional development and training reimbursement Employee wellness and assistance programs Work Authorization & Residency Requirement Must be legally authorized to work in the United States Must currently reside within the United States Applications from candidates outside the U.S. will not be considered

Responsibilities

The analyst supports client-facing operational processes, analyzes performance data, and ensures seamless service delivery across accounts. This involves monitoring workflows, identifying efficiency opportunities, and resolving operational challenges to drive client satisfaction and growth.