Client Operation Associates at Weekday AI

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Customer Support, Customer Satisfaction, Customer Relationship Management, Customer Onboarding, Technical Product Training, Ticket Management, Enterprise Software, API, Webhooks, Google Analytics, CRM, System Integration, Postman, MS Office, Change Management

Industry

technology;Information and Internet

Description

This role is for one of the Weekday's clients Min Experience: 1 years Location: Mumbai JobType: full-time We are looking for a dedicated and experienced client operations professional to join our fast-growing team. As a tech-savvy individual, you’ll play a pivotal role in driving platform value for clients and supporting enterprise SaaS implementations. You will act as a trusted advisor, helping clients overcome technical and operational challenges while ensuring seamless onboarding and adoption of the platform. With a deep understanding of enterprise software, you will provide innovative solutions to enhance the customer experience and help clients achieve their strategic objectives. Responsibilities Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently Requirements Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field Experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Skills Customer Retention Customer Support customer satisfaction Customer Relationship Management Customer Onboarding Technical Product Training Customer Product Training ticket managment Enterprise Software API Webhooks

Responsibilities

The role involves managing client implementations, product training, and ensuring high levels of product adoption and customer satisfaction. You will act as a primary point of contact for technical issues, maintain CRM data, and provide structured feedback to senior management.