Client Operations Account Manager at Collinson

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Account Management, Customer Service, Problem Solving, Operational Administration, Interpersonal Skills, Detail-Oriented, Organizational Skills, Computer Literacy, B2B Operations, Contractual Compliance, SLA Management, Documentation, Reporting, Client Relationship Management, Cross-Functional Coordination

Industry

Consumer Services

Description

We are offering...... Hybrid work arrangement (work from home/office) 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role...… Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the whole client lifecycle on all aspects Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions Ensure B2B accounts are set-up and administered efficiently and effectively. Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA Identify, investigate and resolve issues and troubleshoot problems for designated accounts Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements Understand and meet SLA’s in a time pressured environment Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts Support the Management Team in providing detailed information on B2B accounts Responsible for creating and updating operational procedures Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements Perform ad-hoc project as assigned You might fit for the role if you have...… Degree in Business Administration or related discipline Minimum 5 years of working experience preferably with at least 2 years at managerial level, experience in project management is a plus Excellent project management skills Account management or Sales Support/Administration experience, preferably with banking/finance experience) Solid experience in operational and client administration Excellent inter-personal, customer servicing and problem-solving skills Assertive, initiative, methodical, detail-oriented, highly organized in work procedures, computer literacy are all pre-requisite Willingness to travel occasionally for client meetings Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 is preferred)

Responsibilities

Lead and manage day-to-day operations for B2B accounts, ensuring excellent service throughout the client lifecycle. Coordinate onboarding of new programs and resolve issues for designated accounts.