Client Operations Account Supervisor at Collinson

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Account Management, Customer Service, Problem Solving, Interpersonal Skills, Detail Oriented, Organizational Skills, B2B Operations, Compliance, Documentation, Reporting, Communication, Team Coordination, Client Relationship Management, Operational Procedures, Troubleshooting

Industry

Consumer Services

Description

We are offering...... Hybrid work arrangement (work from home/office) 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role...… Support in ensuring B2B accounts are set-up and administered efficiently and effectively. Lead and manage the day-to-day operations activities independently and provide excellent service to B2B accounts throughout the whole client life cycle on all aspects Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts. Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions Ensure B2B accounts are set-up and administered efficiently and effectively. Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program. Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA Identify, investigate and resolve issues and troubleshoot problems for designated accounts. Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements. Understand and meet SLA’s in a time pressured environment. Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts Support the Management Team in providing detailed information on B2B accounts. Responsible for creating and updating operational procedures. Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests. Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements Perform ad-hoc project as assigned You might fit for the role if you have...… Degree in Business Administration or related discipline. Minimum 5 years of working experience in operational and client administration preferably with at least 2 years at managerial level, experience in project management is a plus. Excellent project management skills Experience in Account management or Sales Support/Administration, preferably with banking/finance sector Excellent inter-personal, customer servicing and problem-solving skills. Assertive, initiative, methodical, detail-oriented, highly organized in work procedures Excellent command of written and spoken English, Chinese Candidates who can speak in other Asian languages such as Japanese or Korean is an advantage

Responsibilities

The Client Operations Account Supervisor will support the efficient setup and administration of B2B accounts while managing day-to-day operations and providing excellent service throughout the client life cycle. This role involves coordinating onboarding, resolving issues, and maintaining compliance with contractual agreements.