Client Operations – Client Onboarding VP at Morgan Stanley

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Coaching, Performance Management, Risk Awareness, Client Onboarding, Process Improvement, Communication, Problem Solving, Operational Efficiency, Data Quality, Stakeholder Management, Project Management, Technical Understanding, Attention to Detail, Innovation, Collaboration

Industry

Financial Services

Description

Manage a team of about 10 people in Hong Kong and Mumbai; this includes providing active coaching, conducting regular career conversations, supporting employees' career development aspirations, ensuring team members are equipped with appropriate functional and professional skills to perform the jobs. Actively manage team's performance; this includes reviewing onboarding performance relative to business expectations, address issues, anticipate resourcing impact and prioritize support for BAU and future regulatory programs. Performs supervisory functions; this includes implementing quality and control governance in the team, review quality results, identify gaps and address accordingly with an aim of improving the team's data and process quality. Establish effective working relationships with all stakeholders involved in the onboarding lifecycle; Sales, Credit, Legal, KYC, Market Regulations, Compliance, Global Financial Crimes, Business units, Risk, Audit, and Technology. Serve as the point of escalation for the team in handling complicated client onboarding cases or other operational matters by facing off business and compliance. Maintain active dialogue with various vendor relationships and industry utilities across product and functional areas. Manage audits and reviews, including internal audit, external regulatory inquiries, external audit and internal compliance testing. Lead projects and initiatives that will further advance the Onboarding strategic vision of providing value added services to our clients. Facilitate continuous process improvement and innovation to drive simplification and reduce onboarding cycle time Work with Change the Bank and Technology Teams and explore strategic development and execute changes that enhance operational efficiency and reduce operational risk in the process. Effective problem solving skills & ability to multi-task in meeting business demands which may be urgent and tight deadline Strong risk & control awareness working in Operation by identifying risk in the operational process and working with team and stakeholders in mitigating the risk Technical understanding of transaction lifecycle in one or more asset classes (Rates, Credit, Equity Derivatives, FX, Sec Lending, Commodities) preferred. Ability to communicate and interact effectively with Business Units, Compliance, and global teams Excellent verbal and written communication skills Strong attention to detail, curious & inquisitive Actively leverage networks and use initiative to expand own and others understanding of front to back business process and technology. Is self-confident, demonstrates integrity, business-appropriate behaviour and leads by example Ability to manage pressure and stressful business demands At least 6 years' relevant experience would generally be expected to find the skills required for this role 3 years+ team and people management experience of remote processing teams in a financial institution Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

Manage a team of about 10 people across locations, focusing on performance management and career development. Establish effective relationships with stakeholders and lead initiatives to improve onboarding processes.