Must Haves

· 2+ years of customer service, client support, administrative, or operations experience

· Experience supporting customers through both phone and email communication

· Strong written and verbal communication skills

· Experience working within CRM systems (Salesforce or similar)

· Experience processing registrations, payments, orders, or customer records

· Strong technical aptitude with the ability to quickly learn new systems and tools

· Proficiency with Microsoft 365 and Microsoft Office Suite

· Strong organizational skills and attention to detail

· Ability to manage multiple priorities in a fast-paced environment

· Comfortable handling customer inquiries related to payments, cancellations, rescheduling, and registration issues

· Strong customer service and relationship-building skills

· Ability to work cross-functionally with internal stakeholders