Client Operations Lead at Terra
Remote, Oregon, USA -
Full Time


Start Date

Immediate

Expiry Date

07 Nov, 25

Salary

110000.0

Posted On

08 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

We’re looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients — helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.

Responsibilities
  • Own the successful delivery of projects across your book of accounts, from kickoff through completion
  • Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
  • Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments
  • Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step
  • Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
  • Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed
  • Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
  • Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams
  • Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up
  • Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
  • Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
  • Track project goals and ensure measurable progress toward client outcomes and overall success
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