Client Operations Manager at TEOCO

, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Operations Management, SLA Management, Data Analysis, Troubleshooting, Client Handling, Microsoft Excel, Microsoft Outlook, Planning and Organizing, Problem Solving, Written Communication, Verbal Communication, Reporting

Industry

Telecommunications

Description

Job Summary: Job Role: Client Operation Manager Location: Kolkata Experience Range (In years): 3-5 years. - Work as Client Operations Manager during India hours for the client(s) allocated. - Will be responsible for ensuring clients SLAs and deliverables are met. - Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them - Analyse and troubleshoot any issues raised by the client using internal tools. - Provides month end support to the client - Interacts with clients mostly through emails, but also calls when needed or when the calls are not too late. - Interacts with other teams in the LOB, as and when needed to meet client requirements. - Creating and sharing reports with management and clients. - Analyse data for process improvement. Key Responsibilities - The candidate should have experience in doing analytical work. He/she should be able to demonstrate that. - The candidate must have good communications skills, both verbal and written. - Must have good knowledge of Microsoft office especially MS Outlook and MS excel. - The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively. - Should be able to work as an individual performer and as a team player as and when needed. - Should have client handling experience. - The candidate should have problem solving ability. - The candidate should be a good individual contributor who is able to apply himself/herself. Required Skills & Competencies The candidate should be in a Senior Executive/SME/Supervisor/Lead/Trainer role for a year. Should have strong analytical skill. The candidate must have good communications skills, both verbal and written. The candidate should have experience in doing analytical work. He/she should be able to demonstrate that. - Must have good knowledge of Microsoft office especially MS Outlook and MS excel. - The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively. - Should be able to work as an individual performer and as a team player as and when needed. - Should have client handling experience. - The candidate should have problem solving ability. Academic Criteria: Graduates may apply. The qualifications acquired in regular mode are eligible. Preferably 50% marks through-out. Preferred Skills / Tools Knowledge Desirable: Candidates in the IT sector (non-technical) or Telecom will be preferable. Candidate should have client handling experience.

Responsibilities

The role involves managing client operations to ensure SLAs and deliverables are met while troubleshooting issues using internal tools. Responsibilities include creating reports, analyzing data for process improvement, and coordinating with internal teams to meet client requirements.