Client Operations Manager at TGT Global

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, BPO Management, Service Delivery, Account Management, KPI Management, SLA Management, Process Improvement, Stakeholder Management, Leadership, Coaching, People Development, Analytical Thinking, Problem Solving, Decision Making, Strategic Planning, Performance Management

Industry

Outsourcing and Offshoring Consulting

Description

GROW YOUR CAREER ON A GLOBAL SCALE! Drive strategic operations for a leading Australian client while enjoying Day 1 HMO, free daily lunch, leave conversion, and continuous leadership development. Awesome perks await in #WeAreTGT: BGC! Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture Vibrant City Location: Work in BGC, Taguig (Day Shift!) Ideal Candidate Profile What You'll Bring (Experience) Bachelor's degree in Business, Management, or a related field (or equivalent experience). 3–5 years' experience in Operations, BPO, Offshore Operations, Service Delivery, or Account Management. Proven experience leading Team Leaders, Supervisors, or operational teams. Experience managing KPIs, SLAs, service delivery, and operational performance. Experience driving process improvements and operational excellence initiatives. Experience working with international clients or stakeholders (Australian client experience is an advantage). Background in retail, e-commerce, or customer service operations is a plus. About You (Soft Skills) Strong leadership, coaching, and people development skills. Excellent stakeholder management and relationship-building abilities. Strong communication and presentation skills. Analytical mindset with excellent problem-solving and decision-making abilities. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Results-driven, proactive, and committed to continuous improvement. Your Impact Starts Here Lead Offshore Operations Oversee the day-to-day operations of the Manila team, ensuring high productivity, service excellence, and operational efficiency. Drive performance by partnering with Team Leaders to achieve business goals, service standards, and operational KPIs. Champion continuous improvement by streamlining processes and enhancing team performance. Partner with Australian Stakeholders Act as the primary point of contact between the Australian leadership team and the Manila operations team. Build strong relationships with key stakeholders, providing regular business updates, operational insights, and strategic recommendations. Ensure seamless collaboration while proactively managing expectations, risks, and operational priorities. Drive Performance & Operational Excellence Monitor performance metrics and identify opportunities to improve productivity, quality, and customer outcomes. Coach leaders in performance management, accountability, and continuous improvement. Lead initiatives that enhance operational effectiveness and support business growth. Build High-Performing Teams Inspire, coach, and develop Team Leaders to strengthen leadership capability and succession readiness. Foster a positive, engaged, and high-performing culture focused on collaboration, accountability, and employee development. Partner with HR to implement engagement and retention initiatives that support long-term team success. Manage Risks & Deliver Results Identify operational risks and resolve issues before they impact business performance. Ensure operational compliance, consistency, and service quality across the Manila team. Support the continued growth and scalability of the offshore operation through strategic planning and execution. ABOUT US @ TGT GLOBAL As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job. Make the most of our 100% virtual recruitment. Apply today!

Responsibilities

Oversee day-to-day offshore operations in Manila to ensure productivity, service excellence, and the achievement of operational KPIs. Act as the primary liaison between the Manila team and Australian stakeholders to manage expectations and drive strategic recommendations.