What will you do?

• Lead the team in ensuring clients are provided with timely, accurate, and efficient processing of all Corporate Action events and associated daily entries. The team must ensure the client/ investor is notified and/or paid correctly & timely.
• Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas .
• Manage risks by proactively identifying potential issues and mitigating them; strive for satisfactory audit results and train team continuously on accurate operational procedures.
• Build a high performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.
• Provide strong leadership through promotion of values, communicating high quality standards and developing yourself against the leadership model. Leading by example, you are expected to meet all deliverables as requested by the senior management.
• Management of resources to ensure that all daily task are completed to ensure high quality of BAU deliverables are met within the deadlines.
• Leverage operational data (eg metrics, KPI, tracker logs etc) in driving business decisions and team performance.
• Ensure all client inquiries and concerns are responded to in an accurate, professional and timely manner
• Builds strong relationship with business partners and stakeholders globally of Corporate Action
• Ensure that comprehensive up-to-date operating procedures are maintained and are easily accessible to the processing teams

What do you need to succeed?

Must-have

• Extensive experience in leading a team of 6 or more, or record of grooming multiple junior staff in their career including experience in performance management and career development planning.
• Demonstratable strong accountability in the actions & deliverables of the team
• Strong understanding in Corporate Action and/or Income of different markets and resourceful in navigating the organization.
• Strong comprehension in understanding an issue and problem-solving skills.
• Clear and concise communication to coordinate event between stakeholders.
• Good command in English – ability to speak, write, converse with European stakeholders (both native and non-native English).
• Strong sense of urgency in dealing with every issue.
• Strong understanding of escalation and able to work under pressure.
• At least 5 years experience working in Custody back office or Middle Office asset servicing operations
• Knowledge to comprehend Swift messages
• Result-oriented mindset while maintaining empathetic leadership.

Nice-to-have

• Experience in managing end to end process of Corporate Action or Income
• Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members.
• Demonstrated strong business & commercial acumen
• Demonstrated strong critical thinking and decision making