Client Operations at Storyteller

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Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

600000.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Operations, Product Execution, Technical Problem-Solving, Execution Ownership, Onboarding, Configuration, Feature Rollouts, Root Cause Analysis, Stakeholder Communication, Priority Management, AI Tools Adoption, Process Improvement, Delivery Playbooks, Technical Account Management, Implementation, SaaS Platforms

Industry

Media Production

Description

🇿🇦 Up to ZAR 600,000 salary on a full time, permanent employment contract 🌎 Fully remote working anywhere in South Africa! 🏖️ 33 Days Paid Leave and Benefits ✨ Exciting high growth product, relied on by leading global brands, particularly within sports 💻 Working with the latest hardware, tech stack and tools The working hours are flexible however primarily aligning with UK working hours across weekdays. ABOUT US Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES What can you expect As Storyteller continues to scale and support increasingly complex client use cases, we’re investing in strong client-side execution to ensure work moves quickly, clearly, and with full ownership. Client Operations plays a key role in driving day-to-day execution for one of our most important clients: a leading sporting organisation operating at significant scale. This role sits at the intersection of client delivery, product execution, and technical problem-solving. You’ll work closely with Account Managers, Product, and Engineering, but your focus is simple: ensure work moves forward and outcomes are delivered. This is a hands-on individual contributor role. You are not managing a team; you are accountable for execution. What you’ll be doing Owning day-to-day execution for a key client relationship Driving onboarding, configuration, feature rollouts, updates, and ongoing initiatives Translating client needs into clear actions, priorities, and next steps Working closely with engineering and product teams to unblock progress Investigating delivery or technical issues to understand root causes Managing short-notice client requests and shifting priorities Using AI tools to accelerate investigation, documentation, analysis, and delivery workflows Maintaining clear visibility on status, risks, and next actions Improving internal processes, documentation, and delivery playbooks over time Taking responsibility for outcomes, even when requirements evolve or are initially unclear QUALIFICATIONS What's important to us: Experience in a hands-on role such as client operations, product operations, implementation, delivery, or technical account management Strong sense of ownership and accountability Comfort working with technical or complex systems, even if you’re not an engineer Comfort using AI tools to work more efficiently, or a clear willingness to adopt them quickly Ability to operate effectively in ambiguous or fast-moving situations Clear communicator with both technical and non-technical stakeholders Ability to manage multiple priorities without losing momentum What’s nice to have: Experience working with large or complex clients Exposure to SaaS platforms, integrations, or developer-facing products Experience in sports, media, or content platforms Experience using AI to improve workflows, automation, or decision-making Startup or scale-up experience. RECRUITMENT PROCESS First, you will be invited for an on-demand video interview using Hirevire. After which, you’ll be invited to a video interview with the hiring manager. If successful, the last stage is a take home task. And that’s it! ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

Responsibilities

This role is focused on owning day-to-day execution for a key client, a leading sporting organization, driving onboarding, configuration, and ongoing initiatives. The individual contributor will work closely with product and engineering teams to unblock progress and investigate technical issues to ensure outcomes are delivered.