Client Operations Supervisor at DocGo

Torrance, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

30.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Operations, Supervisory Skills, Team Leadership, Workflow Monitoring, Problem Solving, Communication Skills, Data Analysis, Standard Operating Procedures, CRM Systems, ERP Systems, Microsoft Office, Staffing Coordination, Logistics, Performance Management, Transition Care Management

Industry

Hospitals and Health Care

Description

Title: Client Operations Supervisor Employment Type: Full-Time Location: Torrance, CA Availability: Must have open availability Pay Rate: $26 -$30 per hour Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. Responsibilities: Functions as a Client Operations Supervisor, overseeing daily client service operations to ensure the delivery of high-quality and efficient service. Works as part of a supervisory team with management staff to ensure continuity, consistency, and strong lines of communication across client operations and internal departments. Supervises and assists with hiring recommendations, training, and coaching. Monitors workflows and client deliverables to ensure timely and accurate completion of requests, orders, and services. Acts as an escalation point for client-related issues and ensures prompt resolution while maintaining strong client relationships. Collaborate with internal teams including sales, logistics, finance, and clinical operations to optimize client experience. Monitors team productivity, KPIs, and service levels to ensure performance expectations are met and identifies opportunities for improvement. Develops and maintains standard operating procedures (SOPs) and ensures compliance with company policies and processes. Analyzes operational data and supports reporting efforts to identify trends and improve efficiency. Oversees the Transition Care Management (TCM) program, including supporting Transition Coordinators and monitoring program performance. Ensures TCM program KPIs and performance goals are met and supports process improvement initiatives. Oversees health fair operations across the West Coast, including staffing coordination, logistics, and day-of execution. Maintains client relationships related to health fair services and ensures high levels of client satisfaction. Ensures accurate and timely payroll timecard approvals for West Coast HPP staff in compliance with company policies. Supports operations, logistics, staffing, and scheduling as needed. Performs other duties as assigned. Requirements: Must have great communication skills Must be tech savvy and computer literate 3+ years of experience in client services, operations, or account management (preferred) 2+ years of experience in a supervisory role (preferred) Strong problem-solving skills, attention to detail, and organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office and CRM/ERP systems Excellent verbal and written communication skills EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.

Responsibilities

The Client Operations Supervisor oversees daily client service operations, monitors team productivity, and ensures the delivery of high-quality service. They also manage the Transition Care Management program and coordinate health fair operations across the West Coast.