Client Operations & Support Officer at Axi

Limassol, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client onboarding, Client operations, Compliance, KYC, EDD, AML, Regulatory compliance, Risk management, Financial services, Fintech, Communication skills, Attention to detail, Polish language, English language

Industry

Financial Services

Description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus. Who we are Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Our business has evolved into a world-class, multifaceted brokerage with offices across six regions worldwide. Through significant investment in cutting-edge trading technology, Axi delivers a comprehensive end-to-end trading experience, servicing traders of all levels—from beginners to institutional clients. Let’s talk about the cool stuff you’ll do at Axi! The Client Onboarding & Operations Specialist plays a key role in supporting EU-based clients throughout their lifecycle—from initial onboarding to ongoing support and long-term retention. This role ensures full compliance with CySEC regulatory requirements while delivering a high-quality client experience and maintaining strong operational and risk management standards. Your EDGE assignment / You will: Conduct daily reviews and verification of onboarding applications to ensure all client information, documentation, and declarations meet CySEC regulatory requirements and internal policies. Process sub-account, corporate, and professional account applications, ensuring accurate submission of all required documentation, eligibility criteria, and supporting evidence. Proactively follow up with clients to complete onboarding requirements, collecting missing documentation and information to ensure timely account activation. Analyse and investigate alerts generated by internal systems, following established policies, procedures, and tools to ensure compliance with internal controls and regulatory obligations. Promote high standards of KYC, EDD, and regulatory compliance, contributing to a strong risk-aware and compliance-focused culture. Act as the primary point of contact for clients, delivering timely, accurate, and professional support for inquiries, concerns, and operational requests. Manage, respond to, and follow up on client and prospective client inquiries or complaints in line with internal policies and departmental SOPs. Support internal and external audit reviews by providing required documentation, reports, and clarifications in a timely manner. Contribute to business success by driving client conversion rates and supporting the effective retention of active clients. Are you the one? Proficiency in Polish and English; additional European languages are an advantage. Previous experience in client onboarding, client operations, compliance, or a similar role within financial services, fintech, or investment firms. CySEC AML Certificate required. Strong knowledge of KYC, EDD, AML frameworks, and regulatory requirements. Experience handling corporate, professional, or complex account structures. Excellent communication skills with a client-centric and professional approach. Strong attention to detail and ability to manage multiple onboarding cases simultaneously. Ability to analyse alerts, identify risks, and follow established compliance procedures. Comfortable working in a fast-paced, regulated environment. Axi’s bag of delights Competitive and attractive compensation package. Extensive learning and development opportunities, including professional training, certifications, and soft skills development. 21 annual leave days, 5 paid study leave days, and 1 paid volunteer day per year. Comprehensive health insurance. Axi’s interview journey Talent Acquisition Call – 45 Minutes Hiring Manager Interview – 60 Minutes Final Interview – 60 Minutes Final assessment focusing on cultural fit, stakeholder interaction, and long-term potential. Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume. At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Responsibilities

The Client Onboarding & Operations Specialist manages the end-to-end client lifecycle, including onboarding, verification, and ongoing support while ensuring strict adherence to CySEC regulatory requirements. The role involves analyzing compliance alerts, maintaining high standards of KYC and AML, and acting as the primary point of contact for client inquiries.