Client OPS Associate at JPMC Candidate Experience page

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, AML, Account Management, Leadership, Regulatory Compliance, Risk Management, Communication, Stakeholder Engagement, Problem Solving, Process Optimization, Automation, Team Development, Performance Management, Continuous Improvement, Collaboration

Industry

Financial Services

Description

Drive operational excellence and regulatory compliance in account maintenance and KYC management through strategic leadership. Empower teams to deliver high-quality client service while navigating complex regulatory environments. Job Summary As a Team Manager within the Account & KYC Management team, you provide strategic direction and leadership to ensure operational excellence and regulatory compliance. You will oversee daily operations, supervise a high-performing team, and act as a subject matter expert in KYC and account management processes. Your role involves managing workflow, driving key initiatives, and representing the team in senior leadership forums. Job Responsibilities Lead and manage the Account & KYC Management team, setting objectives and driving performance. Oversee all account maintenance and KYC operations, ensuring adherence to regulatory and internal standards. Develop and implement strategies for process optimization, automation, and risk mitigation. Manage resource planning, recruitment, and team development. Act as the main point of contact for senior management, auditors, and regulatory bodies. Oversee escalations, complex cases, and high-risk client reviews. Monitor and report on key metrics, SLAs, and regulatory changes. Foster a culture of compliance, collaboration, and continuous improvement. Required Qualifications, Skills and Capabilities Extensive experience in KYC, AML, and account management operations with at least 10 years of experience. Demonstrated leadership and people management skills. Strong understanding of regulatory requirements and risk management. Excellent communication, stakeholder engagement, and problem-solving abilities. Preferred Qualifications, Skills and Capabilities Strategic thinking and experience in change management. Ability to work under pressure and manage multiple priorities. Experience in process optimization and automation initiatives. Proven track record in fostering a culture of compliance and continuous improvement. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Responsibilities

Lead and manage the Account & KYC Management team, ensuring operational excellence and regulatory compliance. Oversee daily operations, manage workflow, and represent the team in senior leadership forums.