Client Ops Professional - Prj at Talent Solution TAPFIN

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Data Entry, SharePoint, Microsoft Office, Customer Support, Documentation, Issue Resolution, Reporting, Process Improvement, Project Coordination, Communication, Relationship Management, Training, Agile Support, Operational Support, SLA Compliance

Industry

Staffing and Recruiting

Description

The Client Operations Professional is a member of a shared-services team that provides agile and as-needed support to Right Management’s Clients, including direct client-facing coordination and management to deliver exceptional operational support to Outplacement clients and our internal service teams. This is an essential contributor to our client retention efforts and will respond to incoming client requests to ensure we deliver results for our customers. This role will help increase engagement by supporting relationship efforts with our clients and handling requests centered on delivering an exceptional client experience. Making an Impact • Management of incoming customer requests for a shared services group, ensuring client and internal partner success by handling assignment of resources in a timely/professional manner. • Management of low-volume Client requests (including correspondence with Client contacts and data entry) • Administration of Client portal (user management and extraction of request data) • Ongoing client documentation/record keeping. • Assists with research and resolution of client issues/complaints, initiating client contact if appropriate and escalation to management as needed. • Provides support maintaining SharePoint sites as needed. • Measure and provide reporting on process performance and action plans for improvement. • Support the business with special or internal projects as requested (SMB Clients, contracting, reduction support, reporting, etc.) • Share feedback with the Manager, Client Outplacement Services to optimize support, maintain expertise within the team, and ensure best practice processes. • Leverages ongoing training tools through PowerYou to expand knowledge base. • Responsible for ad-hoc client queries, shaping, and managing client expectations, and liaising with the Client Outplacement Managers, Account Directors and other operational teams to address any issues. • Ensure clients experience seamless execution of all processes, meeting all SLA and compliance expectations. Your Typical Day and Other Key Details • Manage and track Client referral requests and ensure assignment to Client Outplacement Managers. • Triaging day-to-day operational queries or issues that arise from our clients. • Update procedure documents, provide analysis and support for special process improvements, project enhancements, and education initiatives. Other accountabilities as assigned. Required • Education: At least three years of experience, preferably in an administration/project coordination role where regular customer/client contact was the norm. • Proficient in the use of Microsoft Office Word, Excel, PowerPoint, Outlook, Teams, and SharePoint, and tools, with ability to progress to an advanced experience level if needed. Nice to Have • Field experience working with Right Management Outplacement • Centralized support model, Service Center, Shared Services team or Call Center experience ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Client Operations Professional manages incoming customer requests and ensures timely assignment of resources. They also assist with client documentation, issue resolution, and support special projects.