JOIN OUR TALENTED TEAM

Are you someone who thrives on challenges? At TrunkBBI, you’ll find a community of like-minded people who never settle for the ordinary. Every day at TrunkBBI presents new opportunities to overcome challenges and achieve excellence. Here, you will have the chance to generate big, bold creative ideas that exceed expectations and deliver outstanding results for clients.

ALSO KNOWN AS…

Account Lead
Account Director

OVERVIEW

We’re looking for an experienced Client Partner to be a driving force for client growth within our business. This person will lead a set of high-profile accounts within the agency, across a blend of both creative and performance channels. They will be responsible for ensuring accounts are profitable & growing, as well as deepening senior client relationships.

• Lead client accounts within the agency, with overall responsibility for developing the client agency perception, relationship, and satisfaction (measured by annual NPS survey).
• Working with the strategy team to interrogate and enhance client briefs by asking questions and always being curious. In turn developing communications briefs that meet the client’s business needs in an effective and accountable way. This is done in collaboration with both strategy and channel experts where relevant.
• Working in partnership with the strategy lead in the strategic development of creative work, presenting and selling this effectively to client. Also leading & facilitating workshops, deep dive sessions and Quarterly Business Reviews – with the focus on deepening brand, product, market & audience knowledge.
• Ensuring the profitability, growth, reporting & setting financial targets across accounts.
• Identifying, developing, and converting new opportunities with existing and future agency clients, (in partnership with the new business team).
• Negotiating contracts and fees with senior client contacts, marketing directors and client procurement personnel, normally with senior finance team members.
• Managing the work, performance, and professional development of team members, for example their appraisal, peer review feedback, self-assessments, and objective setting. Making sure that the agreed actions from this review are conducted by the appraisee and the agency.
• Updating agency systems (CRM & project management tools) and maintaining up to date client account information.
• Lead by example in promoting a diverse, inclusive, and nurturing culture where individuals feel respected and listened to.
• Drive initiatives that not only deliver outstanding work but also align with our commitment to making a meaningful difference in our workplace as a B Corp.