JOIN ONE OF THE UK’S LEADING PAYROLL PROVIDERS AND HELP SHAPE THE FUTURE OF PAYROLL DELIVERY.

At IRIS, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UK’s largest privately held software companies, we’re trusted by organisations of all sizes to get mission-critical tasks right first time, every time.
We’ve been named a Great Place to Work, one of the UK’s Best Workplaces for Women, and we’re proud of our award-winning culture that values innovation, flexibility, and people.

THE ROLE

We’re looking for a Client Payroll Team Lead to join our growing Fully Managed Payroll division. In this role, you’ll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. You’ll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction.

WHAT YOU WILL BE DOING

• Lead, coach, and develop a team of Payroll Executives.

• Oversee the accurate and timely processing of client payrolls.

• Act as the first point of escalation for client queries and service issues.
• Ensure service levels, KPIs, and BACS deadlines are consistently met.
• Collaborate with Account Managers to ensure smooth client experiences.
• Drive a culture of continuous improvement and operational excellence.
• Monitor capacity planning and team performance data.
• Stay up to date with payroll legislation and software updates.