Client Project Manager - North America (m/f/d) at Sportec Solutions AG

Arlington, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Stakeholder Management, Technical Understanding, Problem Solving, Multitasking, Project Management, Data Ecosystems, Microsoft Office, JIRA, Confluence, Asana

Industry

Spectator Sports

Description

Your mission Sportec Solutions Inc. is seeking a Client Project Manager to lead client-facing delivery for the Americas market. You’ll be the strategic bridge between clients and our Product, Engineering, and Operations teams, ensuring matchday performance, driving project delivery on time and on budget, and spotting commercial upsell opportunities. This is a hands-on role where strong client partnership and technical fluency with sports-data ecosystems matter. Job Playbook (key duties) Serve as the primary client-facing project lead for Americas accounts Own stakeholder management: external clients and internal Product Owners, Ops, IT, Sales Manage change requests and scope adjustments; coordinate commercial and technical impact assessments Triage client issues and bugs with Product Owners through to resolution; maintain incident logs and post-mortems Track project budgets and deliver internal reporting on forecast vs. actuals Identify upsell potential and support proposal creation and contract discussions Support matchday operations and be available for occasional evening/weekend coverage when needed First-Quarter Playbook (90–120 days) Establish client cadences, stakeholder maps, and communication rhythms for assigned accounts Stabilize matchday readiness for one or more clients: runbooks, escalation paths, and pre-match checklists Deliver baseline project KPIs and a reporting cadence (gross margin, revenue, incident counts, on-time/on-budget) Victory KPIs (performance metrics) Project KPIs: gross margin, revenue attainment, number of technical matchday issues, on-time/on-budget delivery Client satisfaction, retention, and number of upsell opportunities advanced Reduction in repeat incidents and timely resolution of escalations Your profile Starter Kit (must-have credentials) Bachelor’s degree from an accredited university (preferred) Minimum 3+ years in client-facing project management for software or IT/data projects Strong stakeholder management, escalation handling, and client briefing experience Technical understanding of sports data and data ecosystems; ability to translate technical issues for non-technical stakeholders Proficiency in Microsoft Office (Excel, PowerPoint, Teams, Word) Experience with project tools such as JIRA, Confluence, or Asana Calm under pressure in live-event situations; excellent problem-solving and multitasking skills Willingness to work evenings/weekends and domestic/international travel for matchday support as needed Local to Dallas-Fort Worth or willing to relocate Ability to legally work in the U.S. without sponsorship Bonus Points If You Have Hands-on experience with soccer data or other live-sports data systems The ability to write/run diagnostic scripts and SQL queries for ad-hoc troubleshooting Familiarity with camera-based tracking, broadcast-data operations, or live-event delivery pipelines Why us? Work where your decisions affect live matchday outcomes. Sportec combines the agility of a US team with deep technical and operational experience from our German partners. Enjoy a collaborative, open-door culture, flexible working, and a pragmatic team that values solving client problems quickly and effectively. Why we are the right choice for you Why You’ll Love It Here If you love soccer and making things work when it counts, you’ll fit right in! Join a hands-on, agile team where your technical expertise matters in real-time, directly impacting live sports outcomes. Learn from seasoned industry leaders, shape customer-first data products, and watch your work influence matchday moments. Benefits Relaxed, open-door culture…bring ideas, banter, and your match-day hot takes Flexible work and collaborative teams that actually talk to one another Great benefits: medical, dental, and health coverage, 401(k), plus a generous paid time off plan with up to 20 days off in your first year

Responsibilities

The Client Project Manager will serve as the primary client-facing project lead for Americas accounts, managing stakeholder relationships and ensuring project delivery on time and on budget. They will also identify upsell opportunities and support matchday operations.