REMOTE CLIENT RELATIONS AND ADMINISTRATOR

We have a unique opportunity for a remote Counselling Practice Client Relations and Administrator.
You will be an integral part of the Leone Centre practice, a highly valued service provider that has developed a great reputation over many years for quality and excellence in therapy and consultancy.
Bringing together soulful and holistic approaches and organisational consultancy perspectives, Leone Centre offers a variety of highly regarded services ranging from Individual Counselling & Psychotherapy to Couple Counselling, Family Counselling and Corporate Services.

THE ROLE

As a practice client relations and administrator, you are the first point of contact for client inquiries and will be responsible for a variety of administrative duties that contribute towards the smooth running of the Leone Centre.
Due to the nature of the role and our growing business, it is essential that the administrator is versatile and able to undertake a range of different tasks at any one time with an entrepreneurial spirit.
Reporting to the Practice Manager, you will be required to keep in good communication and provide regular updates with important information/events.
Applicants must be UK-based for insurance purposes.

RESPONSIBILITIES:

• Organising responses to client enquiries and managing all the referral processes
• Booking appointments, cancelling and making changes using the practice’s online appointment booking system.
• Recording new enquiries on the client database, following up as required, and forwarding relevant forms and confirmation emails to Leone Centre therapists
• Managing all general administration tasks.
• Administrating the recruitment of new associate members of the team from initial advertising through to interview
• Induct and set up new starters on our database, requesting references, documentation and keep associates’ documents up to date
• Be part of the training process for team members on our policies, procedures and booking systems
• Communicate with the team on any updates, training, events and meetings
• Actively identify and escalate areas for improvement in the running of the Leone Centre as we grow and evolve
• Contribute to the review and improvement of all processes to ensure outstanding efficiency at all times
• Collaborate with the Leone Centre team to ensure preparedness for all tasks at hand in any absence

We are looking for:

• Excellent communication skills
• A confident, positive, empathetic and friendly manner
• Excellent written English, grammar, punctuation and attention to detail
• Exceptional organisational skills and the ability to work as a team
• Excellent proofreading and formatting skills
• The ability to prioritise and deliver to deadlines
• The ability to use initiative and be calm under pressure
• PC or laptop with paid for Anti-Virus and Anti-Malware installed
• Reliable internet connection
• A mobile phone which can be solely dedicated to this role (paid SIM provided by us)
• Experience in online appointment booking systems
• Knowledge of cloud-based storage systems
• Have a good understanding and commitment to confidentiality
• Sound knowledge of the General Data Protection Regulation (UK GDPR)

Desirable:

• Experience in using health record management systems
• At least 3-5 years PA experience
• Experience of working in a private practice or NHS setting
• Blog and content writing skills
• Experience of using WordPress
• Experience in marketing, using various media, project planning, etc.
• Knowledge of posting to different social media platforms
• SEO knowledge and skills.
• Web design: creation, updating and improving, including coding.

Benefits:

• The ability to work from home within the UK and/or to avoid long commutes.
• Opportunity to be part of a valued and expanding practice offering an excellent service to our clients.
• Help make a difference to clients: you will be the first and very important point of contact

How to apply:

• Only applications with a cover letter will be considered.
• Send an up-to-date CV and a cover letter explaining how you meet all of the essential requirements for this role.

Note: We reserve the right to close this post without notice due to high response numbers. If you do not hear from us, please assume that your application was unsuccessful this time.
About Leone Centre:
Leone Centre is a trusted provider of individual counselling, couples, family, and psychosexual therapy and organisational consultancy. Our carefully selected team of experienced therapists and consultants is committed to and passionate about delivering exceptional client care and participating in ongoing professional development. We are independently funded, allowing us to focus entirely on enhancing our services without external influences. Join us in making a difference. We look forward to hearing from you