UK-BASED CLIENT RELATIONS WITH CONTENT WRITING AND SOCIAL MEDIA EXPERIENCE FOR A COUNSELLING PRACTICE.

This is a great opportunity for someone who enjoys working with people, solving problems, and being creative.
We are seeking a versatile candidate with an entrepreneurial spirit who enjoys managing multiple tasks simultaneously.
Learn more about us at www.leonecentre.com

JOB DESCRIPTION:

• You will be the first point of contact for clients, providing excellent customer service and prompt responses via phone and email.
• Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems.
• You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience.
• You will work as part of a team, reporting to the Practice Manager, maintaining good communication, and providing regular updates on important information, tasks, and events.

ESSENTIAL REQUIREMENTS:

• Previous customer service experience.
• Excellent communication skills (verbal and written) and great attention to detail.
• A confident, positive, empathetic, and friendly demeanour.
• Able to prioritise and manage your workload efficiently.
• Blog and content writing skills/experience.
• Know how to add/update content on various websites (specifically WordPress).
• Able to post on various social media platforms.
• Visual design knowledge in various content styles (use of Canva).
• Work within a team and independently.
• Be proficient in IT systems and software.
• A PC or laptop with a paid anti-virus and anti-malware installed.
• A reliable internet connection.
• A mobile phone can be dedicated solely to this role (a paid SIM provided by us).
• Have experience with online appointment booking systems and CRM systems.
• Be familiar with cloud-based storage systems.
• Understand and commit to confidentiality.
• Have sound knowledge of the General Data Protection Regulation (UK GDPR).

Please refer the Job description for details