POSITION SUMMARY:

Reporting to the Vice President, Client Relations, our team is looking for a new Client Relations and Support Coordinator who is passionate about improving Canada’s healthcare with digital tools that engage both patients and providers. You will play a pivotal role in ensuring our clients’ success on the Ocean Platform. You will collaborate across teams to ensure our clients are getting the right person for their current need. This is a critical role that requires someone with empathy, patience, and excellent organizational skills.

YOU HAVE:

• The passion. You are passionate about our purpose and applying your talents to
  connect people with technical solutions that make their lives or work more

accessible.

• The experience. You have worked in the healthcare space, engaging with providers

or patients and using an EMR. You understand the fast-paced, high-pressure

environment.

• The customer-focus. You have flexible and effective communication and conflict

management skills with the ability to translate technical instructions to a non[1]technical audience. You are empathetic and can respond urgently to client needs.
You can gain trust, be an advisor, and build internal relationships. You are
committed to empowering clients with the solutions they need to optimize their

experience with our products.

• The analytical approach. You are naturally curious. You are a critical thinker who can

creatively solve problems, and you continuously pursue knowledge. You are inspired

by a fast-paced environment and can rise to the challenge of competing priorities.

• The technical skills. You are comfortable using video conferencing, screen sharing

and a ticketing system. You are proficient in EMRs and the MS Office Suite. You can

quickly learn new tools and technologies.

• You are passionate about the opportunity to improve the healthcare industry.
• You are looking for that rare opportunity that combines digital or e-health, bridges the private and public sectors, and impacts the clinical and patient care level.
• You are a solutions oriented, analytical, and creative team player, with experience in a healthcare setting.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate’s experience, qualifications, skills, and the specific needs of the organization.
At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.
Want Read more about us: https://stories.well.company/

• Collaborate. You will work with our sales, success and support teams to ensure our
  clients are triaged appropriately to the right team. You will work across teams to

provide solutions and respond to client questions.

• Support clients. You will provide clear and timely client assistance, responding to

inquiries and concerns by telephone. You will play a critical role in ensuring clients

understand how to use our product while prioritizing high client satisfaction.

• Research, test, and validate issues. You will troubleshoot and trial options as you

work to replicate the problem. You will search existing resources (knowledge base,
documentation, etc.) and identify gaps in documentation as you work to find a
solution to technical issues. You will escalate issues internally as needed.