Client Relations Associate at Deutsche Post DHL Real Estate Deutschland GmbH

Silver Spring, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relations, Customer Service, Communication, Problem Solving, Sales Support, Relationship Building, Active Listening, Empathy, Team Collaboration, Initiative, Upselling, Documentation, Charisma, Results Driven, Self-Motivation, Interpersonal Skills

Industry

Description

At Lanham Partners, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate: Establish and maintain long lasting business and client relationships in person Identify, troubleshoot, and provide clients resolutions to their issues and concerns in a face-to-face setting Maintain open communication between our clients, their consumers, and our Client Relations Associate Team Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions Provide clients with an individualized purchasing experience and utmost customer service Coordinate with sales team to ensure process orders are completed and installation dates are set Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all sales targets are met The Ideal Candidate as a Client Relations Associate: High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-OnSite

Responsibilities

The Client Relations Associate is responsible for establishing and maintaining long-lasting business relationships with clients while providing excellent customer service. They will troubleshoot client issues, coordinate with the sales team, and document client information accurately.