Client Relations Associate & Floor Manager at Mane Techniques
Wayne, PA 19087, USA -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

50000.0

Posted On

05 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

ABOUT US:

Mane Techniques is a specialty hair salon in Wayne, PA specializing in dimensional color and hand tied hair extensions. We are a supportive, customer-centric and inclusive team. We strive to ensure all of our employees are learning, growing and love coming to work!
We offer tons of perks including financial planning, employee discounts, on-the-job training with senior stylists and so much more.
Check out our instagram, @manetechniques !

Our work environment includes:

  • Growth opportunities
  • On-the-job training
  • Company perks
  • Safe work environment
  • Casual work attire
  • Very supportive management
Responsibilities

CORE RESPONSIBILITIES

  • Ensure professional, timely, and proactive communication with management, clients and team members
  • Monitor scheduling software messages, phones, texts, and emails during in-salon shifts
  • Be present in the salon for all scheduled in-salon shifts unless otherwise approved by management
  • Coordinate and confirm stylist schedules and client changes
  • Handle sensitive communication through proper channels
  • Use a solutions-first mindset and verify issues before escalation
  • Participate in weekly shelf checks, task audits, and follow-ups
  • Serve as a liaison between management, assistants, and stylists

PROFESSIONALISM & ACCOUNTABILITY

  • Internal communication must follow brand tone and chain of command
  • Contact management directly for any hours worked or schedule changes needed
  • Maintain respectful, reliable, and professional interactions at all times
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