Client Relations Associate at SafeGuard Products International LLC
Atlanta, GA 30328, USA -
Full Time


Start Date

Immediate

Expiry Date

25 Oct, 25

Salary

0.0

Posted On

25 Jul, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communications, Partner Support, Customer Service, Communication Skills

Industry

Financial Services

Description

JOB REQUIREMENTS:

  • Bachelor’s degree in business, Communications, or a related field, or equivalent work experience.
  • 1-2 years of experience in customer service or partner support, preferably in a business-to-business environment.
  • Strong written and verbal communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
  • Strong problem-solving skills and attention to detail.

How To Apply:

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Responsibilities
  • Serve as the initial point of contact for partner inquiries, including general questions, document requests, and basic account updates.
  • Provide timely and accurate information to partners regarding their accounts and services.
  • Utilize established guidelines and SOPs to manage partner requests and maintain service consistency.
  • Assist in the preparation of routine partner reports and documentation.
  • Collaborate with internal teams to address partner needs and escalate issues to senior associates or management as necessary.
  • Support Partner Services Managers with administrative tasks, data entry, and meeting coordination as required.
  • Maintain up-to-date knowledge of partner services, policies, and processes.
  • Actively participate in team meetings and contribute to ongoing process improvement discussions.
  • Provide exceptional service and daily support to designated clients on programs, products, services and initiatives.
  • Manage responses to program related and process inquiries from clients, dealers and consumers and from other internal departments.
  • Developing strong relationships with customers, connecting with key business executives and stakeholders
  • Providing any communications needed to keep the partners informed on a regular basis.
  • Fosters strong relationships with internal colleagues (e.g. Brand Partners, Sales/Training, Legal) and client personnel.
  • Ensure the timely and successful delivery of our solutions according to Key Partner needs and objectives.
  • Constantly monitor and report all client-related projects, changes, issues, etc. in regard to the assigned area of focus
  • Build and maintain strong, long-lasting client relationships and speak with the client regarding these critical fields of the business.
  • Performs other project and administrative duties as assigned.
    The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
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