OVERVIEW:

Tully Rinckey PLLC is a full service law firm seeking a Client Relations Associate to join our Albany, NY office.
Tully Rinckey America Service Corporation is recognized for its support provided to Tully Rinckey PLLC, a national law firm which has seen rapid growth, consistently earning a spot on the INC5000 list of America’s fastest-growing companies. Recently, Tully Rinckey made significant changes to employee compensation and benefits packages. Starting January 1, 2025, the base compensation for all newly hired support staff at the firm is $50,000 annually (paid hourly). In addition, effective January 1, 2025 Tully Rinckey will offer no-cost health insurance for basic plans, free dental and vision coverage, and a 6% matching contribution for 401(k) plans at 100% for full-time employees. These enhancements, combined with Tully Rinckey’s strategic growth, reflects Tully Rinckey’s commitment to creating a diverse, supportive and rewarding work environment. For more information about all our firm has to offer, please visit: https://www.tullylegal.com/our-firm/careers/
The Client Relations Associate works with potential clients to educate them about how the firm can best resolve legal matters by facilitating the attorney consultation process.

QUALIFICATIONS:

• Sales, inside sales, client development, account executive, customer service, receptionist and/or call-center experience preferred;
• Excellent interpersonal and communication skills;
• Ability to multi-task in a results-driven environment;
• Proficiency in Microsoft Office including Excel, Word, and Outlook.

• Use inside sales, client development, customer service, and business development skills to educate potential clients on the firm’s attorneys, legal services, and practice areas;
• Document and log potential clients in a CRM database;
• Facilitate consultations with attorneys;
• Take payments for attorney consultations;
• Resolve client/customer service concerns; and
• Achieve departmental sales, client development, and customer service goals.