Established in 2002, Benchmark Wine Group is the leading source of fine and rare wine for wine retailers, restaurants and collectors around the world. Based in Napa Valley, we acquire the most sought-after wines from private individuals and professional contacts. Our staff draws on decades of industry experience and is dedicated to providing exceptional service to all of our clients. Benchmarkwine.com offers 24-hour access to our cellar, displaying inventory in real time.

POSITION SUMMARY:

Under the direction of the Client Relations Manager, the Client Relations Coordinator/Receptionist is responsible for assisting clients with questions and concerns, shipping wine and handling all returns.

SKILLS & QUALIFICATIONS:

• Excellent client relations skills: ability to create and maintain professional relationships with existing and potential clients
• Self-directed with high personal quality expectations, as well as a solid team player
• Exceptional problem-solving/trouble-shooting skills
• Expertise using Microsoft Outlook, Excel, Word
• An interest or prior knowledge in wine is a plus but is not required to start!

PREFERRED EDUCATION:

• Bachelor’s degree
  Job Type: Full-time
  Salary: $20.00 per hour

EXPERIENCE LEVEL:

• 1 year

• 
  
• Greet visitors and clients in a courteous and professional manner

• 
  
• Answer, screen, and direct incoming phone calls and emails

• 
  
• Receive, sort, and distribute incoming mail and packages

• 
  
• Coordinate customer pick-up orders

• 
  
• Ensure all client concerns are addressed in a timely and professional manner

• 
  
• Schedule wine shipments, ensuring weather safety throughout the travel path

• 
  
• Coordinate between the Sales Department and the Warehouse Team

• 
  
• Process physical returns

• 
  
• Maintain up-to-date knowledge of domestic shipping regulations

• 
  
• Notify customers of problems with shipments and work to find a resolution that is satisfactory to both the client and the Company