REQUIREMENTS

. Minimum 1 year customer service experience
. Sales experience preferred
. Scheduling flexibility – evenings and weekends

THE ROLE

Scott Miller is seeking a Client Relations Coordinator for our Pittsford location. This position is a critical part of a multifaceted team who shares a love for service that goes above and beyond the expected in the beauty and wellness industries. We are looking for a kind, compassionate, multitasker who can offer a special perspective on client care.

THIS ROLE MAY BE A FIT FOR YOU IF:

• You want to ensure the highest level of service to each guest and team member.
• Enjoy a job that is fast-paced and never the same day twice.
• You have worked one or more years in a role that required strong customer service and/or sales.
• You feel confident working with computers and learning new software applications.
• A quick learner and open to growing in your role.
• Excellent with words, both written and verbal.
• Perform all duties professionally and at a consistently high level.
• Available to work up to 2 evenings and 1 weekend day per week.

RESPONSIBILITIES:

• Bring a positive attitude to each guest and team interaction
• Perform all front end functions including greeting guests, check-in, service support, check-out and scheduling appointments
• Ensure that the highest levels of guest service are achieved throughout the Company
• Client appointment care
• Serve each client with thorough and consistent scheduling, consultations and customer care
• Identify and understand client needs
• Maintain complete knowledge of retail product offerings
• Educate clients of Scott Miller service offerings
• Computer savvy
• Eagerness to take on special projects
• Professional communication
• Decision facilitator
• Know and showcase your understanding of the Scott Miller vision, mission, and values through your actions in the salon.
• Place great value on having uncompromising style maintaining professional dress code during each shift
• Work in collaboration with Scott Miller makeup artists, service providers, and fellow client relations coordinator team in order to provide impeccable service to our clients
• Share and promote additional service and retail options, including gift certificates or promotions with each guest
• Attend meetings and education as required
• Reliable and dependable