Client Relations Coordinator at Stoneside Blinds & Shades

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

22.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization, Communication, Attention to Detail, Problem-Solving, Technology Proficiency, Scheduling, Collaboration, Process Improvement

Industry

Retail

Description

As a Stoneside Client Relations Coordinator, you will be responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with our sales team when requested. You’ll be the friendly first point of contact for our customers - helping them take the first step toward transforming their homes while working alongside a supportive, high-performing remote team. If you love helping people, thrive on organization, and want to be part of a company that truly values its people, we’d love to meet you. Location: Remote Hiring Preference: Candidates residing in the following states will be prioritized: WA, OR, CA, NV, CO, UT, AZ, OH, VA, MA, MD, TX, IL, GA Key Responsibilities Be the welcoming first voice our customers hear when scheduling installations, service appointments, and design consultations based on availability and team capacity Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms Follow up with prospective clients via outbound calls on web form inquiries and other lead sources Manage scheduling requests across multiple channels, including phone, chat, and email Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently Maintain scheduling documentation, reports, and related administrative records Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs Identify and contribute to process improvements that enhance scheduling accuracy and efficiency Qualifications and Skills Align with our mission and values and want to be part of a team where everyone loves their job Friendly, positive, and customer-focused demeanor Strong organizational skills with the ability to manage multiple priorities effectively Excellent verbal and written communication skills High attention to detail with a commitment to accuracy Proven ability to consistently deliver a 5-star customer experience Comfortable learning and using new technology and systems Ability to prioritize tasks and adapt quickly to scheduling changes Strong problem-solving skills with the ability to thrive in a fast-paced environment Must have reliable, high-speed internet access suitable for a remote work environment Compensation Hourly Rate: $22 / hour with additional weekend pay based on schedule Participation in Stoneside's Gain Share Program What We Offer: 🏆 Stoneside Blinds & Shades is the #1-rated full-service, national window covering company in America based on customer reviews. For 16 years, we’ve been transforming homes and delighting clients through a personalized, five-star experience. With operations in 13 major U.S. markets and a consistent 15-20% annual growth trajectory, we’re building an exciting future - and we want passionate teammates to grow with us. At Stoneside, our people come first. With a 4.6/5.0 employee rating on Glassdoor and Indeed, we’re proud to be recognized as a top workplace where teammates feel valued, supported, and inspired. Our mission is simple but powerful: to deliver a five-star experience to our teammates, clients, partners, and community. Our culture is rooted in values we live every day: 🤝 Honesty: We are always truthful, transparent, and authentic – even when it's hard. 🌞 Positivity: We assume positive intent and bring a respectful, positive energy to our interactions with others. 💖 Generosity: We bring an abundance mindset and seek a win/win for everyone. 📈 Continuous Improvement: We never stop seeking and implementing better ways of doing things. 🔥 Passion: We are genuinely engaged and focused on fulfilling our five-star promise. When you join Stoneside, you’re not just joining a company - you’re becoming part of a supportive, collaborative team that celebrates wins together, embraces diverse perspectives, and believes in lifting one another up. ✨ Come be part of a workplace where culture, values, and people come first. Benefits Excellent health, dental, and vision insurance Short-term and long-term disability coverage Generous paid time off and paid holidays 401(k) with employer match Supportive, people-first company culture Employee Assistance Program (EAP) Participation in our Gain Share Program At Stoneside, we value and are enriched by a variety of perspectives. Each teammate brings unique skills, experiences, and backgrounds, and together we create something stronger. We’re proud to be an equal opportunity employer and encourage all applicants to apply. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation (including transgender status), national origin, ancestry, genetics, pregnancy, disability, age, marital or familial status, or veteran status. Even if your experience doesn’t line up exactly with every requirement, we still encourage you to apply - you may be the perfect addition to our team. We are accepting applications on an ongoing basis. If you need assistance or an accommodation due to a disability, please contact our HR team at hr@stoneside.com. In accordance with the Colorado Chance to Compete Act, we do not ask about criminal history on initial applications. If offered a position, candidates will be subject to a background and a credit check. In accordance with the Job Application Fairness Act, we do not request age-related information such as date of birth or graduation dates on applications.

Responsibilities

The Client Relations Coordinator will handle inbound calls from potential customers, answer questions, and schedule design consultations. They will also maintain appointment records and manage scheduling requests across various channels.