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Client Relations Manager at Allied National

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Management, Customer Service, Workflow Design, Quality Monitoring, Training And Development, Insurance Industry Knowledge, Balance Billing, Performance Management, Communication Skills, Proactive Management, Data Reporting

Industry

Insurance

Description

Description Allied is looking for an experienced Client Relations Manager to join our Customer Service team. We are looking for someone who has strong leadership ability, excellent managerial skills, and the ability to provide clear focus and direction to members of the department. The Client Relations Manager is responsible for the management, operation, and performance of our level 2 and senior level Client Services Representative staff, the Client Services Auditor, and the Client Services Trainer. Responsibilities will include the design of departmental goals and procedures, workflow, customer responsiveness, productivity, quality review, training and development. Responsibilities Include: Ensuring excellent service to our clients in both a proactive and responsive manner through a staff utilizing strong communication skills Oversee the Balance Billing process, conduct regular meetings with Balance Billing Team to go over inventory, assure Team is meeting goals, reporting is up to date, and answer questions Conduct periodic performance surveys with customers to accurately measure results, trends, and share information with Director Oversee quality monitoring process to assure all CSRs are being monitored daily and on a consistent basis Coordinate and clarify network disparities, benefit variances, procedural anomalies with appropriate departments Requirements Bachelor's degree in related field required Minimum of 3-5 years management experience in multi-functional Call Center environment Must have insurance experience Proven leadership skills and proactive management style is needed

Responsibilities

The Client Relations Manager is responsible for overseeing the operations, performance, and development of the client services staff. This includes designing departmental goals, managing workflows, and ensuring high-quality customer service through daily monitoring and performance analysis.