Responsibilities

• Completing face-to-face meetings, video, and phone calls with clients: Making sure that customers are supported during the onboarding process; Working with product, support, compliance teams to ensure that each piece of the journey meets customer expectations.
• Collecting documents: Ensuring clients meet the criteria for boarding, handling the process of account opening.
• Responding to queries: Addressing inquiries and requests promptly through email and chat communication channels.
• Gathering and analyzing customer feedback: Proactively collecting and evaluating customer feedback to identify areas for improvement and enhance overall satisfaction.
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Requirements

• Fluent English and Russian: both verbal and written
• Relevant job experience in financial industry is desirable.
• Higher degree in finance or economics will be an advantage.
• Passion for customer service and good problem-solving skills
• Ability to self-manage and work independently in a constantly changing environment
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Why Join us?

• Together, we're building an exciting investment business in a brand-new market. We offer an above-average salary, invest in employee growth, and have a star team. We take pride in fostering a culture of inclusivity, innovation, and excellence. When you become a part of our team, you'll not only contribute to our success but also find opportunities for personal and professional growth.