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Client Relations Manager at Divino
Los Angeles, California, United States -
Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Relations, Account Management, Customer Satisfaction, Interpersonal Skills, Strategic Thinking, Problem-Solving, Collaboration, Communication, Feedback Gathering, Sales Strategies, Community Engagement, Fashion Industry Knowledge, Retention Strategies, Upselling, Cross-Selling, Team Environment

Industry

Retail Apparel and Fashion

Description
About Us For Love & Lemons is a vibrant women’s fashion brand based in Los Angeles, known for its romantic aesthetic and innovative designs. We are committed to creating beautiful apparel that inspires our customers and enhances their personal style. Position Overview We are seeking a dedicated Client Relations Manager who will play a crucial role in fostering strong relationships with our clients and ensuring their satisfaction. This position requires a strategic thinker with exceptional interpersonal skills to manage our client accounts and drive loyalty and engagement. Key Responsibilities: Serve as the primary point of contact for clients, managing their inquiries, feedback, and needs efficiently. Develop and implement client relationship strategies that enhance customer satisfaction and retention. Recognize opportunities for upselling and cross-selling our products to existing clients. Collaborate with the sales and marketing teams to ensure effective communication of brand initiatives. Conduct regular follow-ups with clients to gather feedback and assess their experience with our products and services. Monitor customer satisfaction metrics and address any issues promptly to uphold our brand reputation. Organize and participate in events or promotions that engage our client base and build community. 3–5 years of experience in client relations, account management, or a similar role, preferably in fashion or retail. Outstanding communication skills and a passion for providing excellent customer service. Proven ability to build and maintain strong professional relationships. Strong problem-solving skills and the ability to think strategically about client needs. Ability to work collaboratively in a fast-paced team environment while managing multiple client accounts.
Responsibilities
The Client Relations Manager will serve as the primary point of contact for clients, managing inquiries and feedback efficiently. They will develop strategies to enhance customer satisfaction and retention while collaborating with sales and marketing teams.