ARE YOU AN EXPERIENCED ACCOUNT MANAGER WITH DEEP KNOWLEDGE OF HIGH COURT ENFORCEMENT? DO YOU UNDERSTAND COMPLIANCE, PERFORMANCE DATA, AND CLIENT NEEDS INSIDE OUT?

At Marston Holdings we are seeking a highly skilled Client Relations Manager to join our High Court Client Services team. This role is central to managing and developing relationships with key clients across the private sector, public sector, and utilities, ensuring the delivery of high-performing, compliant enforcement services.
As the main point of contact for your clients, you will provide expert advice, manage service delivery, oversee High Court Writs, and ensure that all enforcement activity meets both contractual and regulatory obligations. You will also play a key role in mentoring junior colleagues, supporting business growth, and contributing to the strategic direction of our enforcement services.

• Manage a portfolio of key clients within the High Court Enforcement sector.
• Build strong, trust-based relationships, acting as the client’s primary point of contact.
• Oversee enforcement delivery, liaising with High Court Enforcement Officers, compliance teams, and field agents.
• Provide performance reviews, reports, and actionable insights to clients.
• Lead client meetings, offering expert guidance on enforcement strategies and outcomes.
• Ensure all work complies with legislation, including the Tribunals Courts and Enforcement Act 2007 and Taking Control of Goods Regulations.
• Track and manage SLAs, addressing any service or compliance concerns.
• Handle escalated complaints professionally and in line with industry standards (CIVEA, National Standards).
• Support client onboarding and ensure smooth integration of new instructions.
• Identify opportunities for account growth and cross-service engagement (e.g. CRAR, Employment Tribunal awards, Forfeiture services).