Client Relations Manager (SaaS) - Hybrid at Experian

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Sales, Networking, Public Speaking, Problem Solving, Technical Know-How, Training, Onboarding, Cross-Selling, Upselling, Analytical Skills, Communication Skills, Detail Orientation, Engagement, Persuasion

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking an Account Manager to join our team. In this role, you will be responsible for driving revenue through increased portal activity, ensuring our SAAS Customers use their portals to their full potential, thereby improving the service for TenderLink Subscribers and their access to current and relevant business opportunities. The aim is to achieve a 15% YOY increase in portal usage. The key objectives for this role are to increase uptake and ongoing use of Experian TenderLink products and services in the market and thereby grow Experian TenderLink' s revenue through existing and new products as well as through cross selling and promoting Experian products that align with Experian TenderLink customers. What you'll need to bring to the role & Experian You will drill down to isolate problems customers may be experiencing A proven commitment to detail and customer service A professional telephone manner 1+ years of experience establishing communication and engagement with prospects – demonstrating well developed oral and written skills You will constantly prioritise activities and make quick decisions based on rational analysis You will upsell to existing customers You will conduct difficult/hard conversations with Internal and external customers. Work that matters - What you'll be doing Implement TenderLink's Account Management Strategy aimed at onboarding new customers, increasing portal usage, reducing customer churn and cross-selling Experian solutions. Achieve agreed customer engagement Targets Achieve revenue targets Achieve upselling and cross-selling Targets. On-board new SaaS customers Closely monitor customers usage in the first 3 months. Provide detailed onboarding support and training. Educate and support SaaS customers to notify tenders and award notices using the TenderLink platform. Provide SaaS customers with technical know-how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers. Identify opportunities to widen the usage of TenderLink's products and services in organisations where procurement is decentralised. Qualifications More about you Solutions for sales in B2B environments Sound Persuading skills Strong Networking & Public Speaking skills Account Management Experience Benefits/Perks: Novated Leasing & Salary Packaging Great compensation package and bonus / commission plan Core benefits including Experian shares discount and wellness program Flexible work environment, hybrid model Flexible time off including volunteer time off, personal leaves and paid holidays 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Responsibilities

The Client Relations Manager will implement TenderLink's Account Management Strategy aimed at onboarding new customers and increasing portal usage. The role includes achieving customer engagement and revenue targets while providing onboarding support and training to SaaS customers.