Client Relations Officer - SYD/BRIS at NATA

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Data Insight, Operational Coordination, Stakeholder Engagement, Client Engagement, Analytical Skills, Problem-Solving, Interpersonal Skills, Communication Skills, Confidentiality, Continuous Improvement, CRM Systems, Data Analysis, Project Management

Industry

Public Safety

Description

Drive meaningful client engagement in a purpose-led national organisation. National Association of Testing Authorities Australia (NATA) is Australia's national accreditation body, underpinning confidence in testing, inspection and certification across critical industries. Since 1947, our work has supported quality, safety and trust in the national and international marketplace. We are seeking a proactive and client-focused Client Relations Officer (CRO) to join our Strategic Engagement and Communications team, based in either our Brisbane or Sydney office. This is an opportunity to combine relationship management, data insight and operational coordination in a role that directly contributes to strengthening stakeholder experience and service excellence. About the Role Reporting to the Client Engagement Manager, the Client Relations Officer provides high-quality, customer-focused operational and strategic support by: Coordinating and executing client engagement activities and initiatives Strengthening relationships with prospective and existing clients Providing professional and administrative support to deliver engagement strategy Analysing business and engagement data to identify trends and improvement opportunities Contributing to innovation and continuous improvement in customer service delivery Supporting cross-functional collaboration with various departments You will play a key role in enhancing the overall NATA client experience through insight-driven improvements and strong stakeholder relationships. Your skills and experience We are looking for a collaborative, analytical and service-driven professional who can operate confidently across teams. Tertiary qualification in business, project management, relationship management or equivalent experience Proven experience building and managing strong internal and external stakeholder relationships Ability to plan, coordinate, monitor and report on activities and initiatives Strong analytical and problem-solving capability, with confidence working with data Experience using CRM systems, databases and software applications Excellent interpersonal and business communication skills High levels of discretion and ability to maintain confidentiality Understanding of OH&S and Equal Opportunity principles A genuine commitment to continuous improvement and ethical conduct Experience within accreditation, compliance, regulatory or professional services environments will be highly regarded. Why Join NATA? Purpose-driven, member-based not-for-profit organisation Hybrid and flexible working arrangements Collaborative and inclusive workplace culture Opportunity to contribute to strategic engagement initiatives Professional development and growth opportunities A role that directly supports national quality and assurance systems How to Apply To apply, please submit your resume and cover letter outlining your experience and how you align with this role. Applications without a cover letter will not be assessed. For a copy of the full position description, please contact: peopleteam@nata.com.au Applications close: 20 March 2026 Eligibility: Permanent Australian Residency is required. NATA is an Equal Opportunity Employer. www.nata.com.au

Responsibilities

The Client Relations Officer will coordinate and execute client engagement activities, strengthen relationships with prospective and existing clients, and provide professional and administrative support to deliver engagement strategy. This role involves analyzing business and engagement data to identify trends and contributing to innovation in customer service delivery.