Job Advert
Job Title: Client Relations Officer
Location: UME Health Harley Street
Reporting to: Client Relations and Referrer Engagement Manager
Roles Reporting In: N/A

KNOWLEDGE:

Essential:

• Understanding of healthcare services and client management.

Desirable:

• Knowledge of medical terminology and healthcare processes.

SKILLS AND EXPERIENCE:

Essential:

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in using Microsoft Office and client management software.

Desirable:

• Previous experience in a healthcare setting.
• Experience in a client-facing role.

PERSONAL REQUIREMENTS:

Essential:

• Client-focused with a commitment to delivering high-quality service.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Empathetic and patient-centred approach.
• Professional appearance and demeanor.

Desirable:

• A proactive and innovative mindset.
• Flexibility to adapt to changing priorities and needs.

GENERAL DUTIES:

• Act as an ambassador for UME Health, promoting our values and services at all times.
• Be proactive, transparent, open, and kind in all interactions.
• Adhere to company policies, procedures, and guidelines, ensuring compliance with regulatory requirements.
• Undertake any other reasonable duties as requested by the line manager.