ABOUT US:

Tails Pet Resort is a premier pet daycare and boarding facility in Las Vegas, dedicated to providing top-tier care, comfort, and enrichment for dogs. Our team is passionate about creating a safe, fun, and professional environment for both pets and their owners.
We are looking for a warm, professional, and detail-oriented experienced receptionist to join our front desk team. This is the first point of contact for our clients, so a friendly attitude and love for animals is a must!
Job Type: Full-time / Part-time (flexible scheduling available)

QUALIFICATIONS

• Previous customer service or receptionist experience preferred (hospitality, veterinary, or pet care experience is a plus)
• Strong communication and organizational skills
• Ability to multitask and remain calm in a fast-paced environment
• Computer literacy (comfortable with scheduling systems, email, and payment processing)
• Friendly, reliable, and professional demeanor
• Passion for animals and providing outstanding customer care

• Greet clients and pets with professionalism and warmth upon arrival
• Answer phone calls, emails, and messages promptly and courteously
• Schedule daycare, boarding, and grooming appointments using our reservation system (training provided)
• Check pets in and out, ensuring accurate records of feeding, medications, and special care needs
• Process payments and manage client accounts
• Provide clear communication to pet owners regarding policies, updates, and services
• Support smooth front desk operations, including filing, data entry, and light cleaning/organization of the lobby
• Collaborate with pet care staff to ensure exceptional client and pet experiences