Job Description

Roles & Responsibilities

• Respond promptly and professionally to incoming calls, WhatsApp messages, emails, and campaign inquiries.
• Communicate with prospective clients to understand the nature of their debt collection requirements.
• Collect initial information and documents required for preliminary case assessment.
• Qualify leads based on the company’s service criteria.
• Schedule meetings and consultations between prospective clients and the relevant consultants.
• Maintain regular follow-ups with leads before and after consultations.
• Prepare and issue quotations, proposals, engagement documents, and service information.
• Follow up on pending proposals, approvals, documents, and payments.
• Update lead information, communication records, meeting notes, and follow-up activities in the CRM system.
• Coordinate internally with consultants, management, legal teams, and operations teams.
• Maintain confidentiality when handling client, debtor, financial, and case-related information.
• Support the conversion of qualified inquiries into signed clients.
• Prepare periodic reports on inquiries, meetings, proposals, conversions, and pending follow-ups.