Job Description

Roles & Responsibilities

• Respond promptly and professionally to incoming calls, WhatsApp messages, emails, and campaign inquiries.
• Communicate with prospective clients to understand the nature of their debt collection requirements.
• Collect initial information and documents required for preliminary case assessment.
• Qualify leads based on the company’s service criteria.
• Schedule meetings and consultations between prospective clients and the relevant consultants.
• Maintain regular follow-ups with leads before and after consultations.
• Prepare and issue quotations, proposals, engagement documents, and service information.
• Follow up on pending proposals, approvals, documents, and payments.
• Update lead information, communication records, meeting notes, and follow-up activities in the CRM system.
• Coordinate internally with consultants, management, legal teams, and operations teams.
• Maintain confidentiality when handling client, debtor, financial, and case-related information.
• Support the conversion of qualified inquiries into signed clients.
• Prepare periodic reports on inquiries, meetings, proposals, conversions, and pending follow-ups.

Desired Candidate Profile

• Previous experience in customer service, telesales, sales coordination, client relations, or lead management.
• Strong verbal and written communication skills in English.
• Arabic communication skills are strongly preferred.
• Professional telephone and WhatsApp communication skills.
• Ability to communicate confidently with individuals, business owners, finance departments, and corporate clients.
• Strong organizational and follow-up skills.
• Ability to manage multiple inquiries and maintain accurate records.
• Experience using CRM systems, Microsoft Office, Google Workspace, or similar platforms.
• Ability to prepare professional quotations, proposals, and business correspondence.
• Professional appearance and attitude.
• High level of confidentiality, reliability, and attention to detail.
• Experience in debt collection, legal services, financial services, banking, insurance, or professional consultancy is an advantage.