QUALIFICATIONS

• Proven sales experience in private aviation, FBO operations, or luxury hospitality.
• Strong understanding of fuel sales, hangar leasing, and transient customer engagement.
• Proven ability to meet and exceed sales KPIs and revenue targets.
• Proficiency in CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx preferred.
• Excellent relationship-building, negotiation, and communication skills.
• Self-motivated, results-driven, and able to work independently.
• Willingness to travel and represent Million Air at industry events.
• Ability to thrive in a fast-paced, customer-focused environment.

• Client Relationship Development - Build and maintain relationships with corporate flight departments, private jet owners, and key industry partners.
• Direct Customer Engagement - Act as the primary contact for customers and senior executives, ensuring a seamless experience.
• Ensure Every Tail is Touched - Track and engage all transient aircraft, ensuring every customer is contacted and provided with outstanding service.
• Fuel Sales Growth - Develop and execute strategies to increase fuel sales, identifying and attracting new clients.
• Hangar Sales & Leasing - Market and fill available hangar space, ensuring optimal occupancy and revenue.
• Event-Driven Revenue - Plan and execute events that drive additional revenue and increase customer engagement.
• Meet Sales KPIs & Growth Targets - Consistently achieve sales performance goals, ensuring revenue and business growth targets are met.
• Industry Networking & Travel - Attend trade shows, seminars, and conferences, representing Million Air and expanding business opportunities.
• Market Analysis - Assess the territory’s potential, track competitors, and determine the value of existing and prospective customers.
• Strategic Sales Planning - Personalize and execute a sales strategy for the location, coordinating with marketing and other departments.
• CRM & Reporting - Utilize CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx to log sales activity, track customer interactions, monitor fuel and hangar sales, and generate daily, weekly, and monthly reports for the EVP.
• Customer Service & Retention - Work with LSPs, Valet, and CSRs to welcome and retain new customers and tenants through exceptional service.
• Cross-Selling Million Air Services - Promote additional services, including maintenance, charter, and FBO offerings at other locations.
• Security & Badging Oversight - Manage the security badging system, ensuring proper access control for employees and customers.
• Problem Resolution - Address and resolve customer service issues, ensuring a high level of client satisfaction.