Client Relations Specialist at Defense Holdings, Inc.

Manassas Park, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Issue Resolution, Relationship Management, Communication, Problem-Solving, Attention To Detail, Reporting, Cross-Functional Collaboration, Process Improvement, Microsoft Office Suite, CRM Systems, Organizational Skills, Interpersonal Skills, Integrity, Confidentiality, Analytical Thinking

Industry

Public Safety

Description

Defense Holdings, Inc. (DHi) Location: Hybrid (US) Employment Type: Full-Time Department: Client Services Reports To: Client Services Manager / Director of Client Operations Company Overview Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance. At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions. Position Summary Defense Holdings, Inc. (DHi) is seeking a Client Relations Specialist to serve as the primary point of contact for clients, ensuring high-quality service, issue resolution, and relationship management. The ideal candidate will proactively manage client inquiries, track satisfaction metrics, and support internal teams in delivering exceptional client experiences. This role requires excellent communication skills, client-focused problem-solving, and attention to detail. Key ResponsibilitiesClient Relationship Management Act as the main point of contact for assigned clients. Respond to inquiries, resolve issues, and escalate concerns as needed. Maintain strong professional relationships with client stakeholders. Communication & Reporting Provide regular updates to clients on service status, deliverables, and initiatives. Document client interactions, feedback, and service requests. Generate client satisfaction and performance reports for leadership. Cross-Functional Collaboration Coordinate with internal teams to address client requirements and resolve operational issues. Ensure client expectations are clearly communicated and met. Process Improvement Identify opportunities to improve client experience and internal service processes. Support initiatives to enhance client satisfaction metrics and outcomes. Required Qualifications Bachelor’s degree in Business Administration, Communications, or related field. 2–4 years of client relations, account management, or service coordination experience. Proficiency in Microsoft Office Suite and CRM systems. Strong organizational, problem-solving, and interpersonal skills. Ability to manage confidential client information. Preferred Qualifications Experience supporting clients in defense, government contracting, or professional services. Familiarity with client service metrics and reporting. Experience resolving complex client inquiries. Core Competencies Integrity & Confidentiality Attention to Detail Analytical Thinking Interpersonal Communication Organizational Skills Adaptability & Initiative Work Environment Professional office environment (or hybrid/remote if applicable). May require occasional travel. Must be eligible to work in the United States. Ability to obtain and maintain security clearance may be required. Compensation & Benefits Defense Holdings, Inc. (DHi) offers a competitive compensation package including: Competitive base salary (commensurate with experience) Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) and Holidays Life and Disability Insurance Professional development opportunities Equal Opportunity Employer Statement Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Responsibilities

The Client Relations Specialist will act as the primary point of contact for assigned clients, managing inquiries, resolving issues, and maintaining strong professional relationships with stakeholders. This role also involves providing regular updates, documenting interactions, generating reports, and collaborating cross-functionally to meet client expectations.