S&S WORLDWIDE

We are the largest U.S. manufacturer of roller coasters and high-thrill amusement rides. At S&S, we believe our success is directly tied to the performance of our employees. That’s why we are committed to hiring the best and brightest talent.
We are seeking a Client Relations Specialist to join our team and help champion our mission of becoming the preferred supplier for all customers. This is an exciting new role focused on building strong relationships, driving business growth, and supporting clients with their ride system needs-particularly those operating S&S and Arrow ride systems.

Qualifications & Skills:

• Strong communication and relationship-building skills.
• Ability to analyze customer needs and recommend solutions.
• 5+ years of experience in client-facing roles, sales, and/or technical service with machinery and equipment (experience with amusement ride systems, maintenance, or operations is a plus; training provided).
• Excellent written and verbal communication skills.
• Organized, self-motivated, and comfortable managing multiple priorities.
• Ability to travel as required.
• Familiarity with CRM or reporting tools.
• Bachelor’s degree in Business Administration or related field preferred (not required)

• Sales & Business Development – Drive revenue growth by identifying and pursuing opportunities to expand parts, services, and upgrade sales. Analyze purchase history and market trends to recommend new solutions and deepen engagement within customer organizations, including at the corporate level. Collaborate with sales, engineering, and service teams to create tailored proposals that align with customer operational goals.
• Customer Relationship Management – Serve as the primary point of contact for clients, fostering trust and strong partnerships across all levels of their organization. Re-engage inactive accounts and position S&S as the go-to supplier for parts, service, and ride system support.
• Strategic Customer Intelligence – Develop a deep understanding of customer maintenance strategies, identify gaps and opportunities, and present solutions that improve ride safety, performance, and longevity.
• Technical & Service Consultation – Act as the liaison between clients and S&S technical teams, ensuring seamless delivery of parts, upgrades, and services that meet client needs.
• Continuous Improvement Mindset – Identify and implement improvements in processes, communication, and reporting tools to enhance customer engagement, streamline operations, and strengthen S&S’s competitive advantage.
• Reporting & Communication Tools – Leverage CRM systems, dashboards, and automation to track opportunities, standardize communications, and generate insights that support sales growth and long-term relationship health.
• Travel & Industry Engagement – Travel regularly to customer sites for meetings, consultations, and relationship-building. Represent S&S at industry events and on-site visits in a professional, customer-focused manner.

Qualifications & Skills:

• Strong communication and relationship-building skills.
• Ability to analyze customer needs and recommend solutions.
• 5+ years of experience in client-facing roles, sales, and/or technical service with machinery and equipment (experience with amusement ride systems, maintenance, or operations is a plus; training provided).
• Excellent written and verbal communication skills.
• Organized, self-motivated, and comfortable managing multiple priorities.
• Ability to travel as required.
• Familiarity with CRM or reporting tools.
• Bachelor’s degree in Business Administration or related field preferred (not required).