JOB OVERVIEW

We are currently seeking a professional and friendly Client Relations team assistant to join our team. This dynamic role combines client-facing communication with administrative and reception duties. You will be the first point of contact for our clients, helping to manage their enquiries whilst also supporting the smooth operation of our office and client intake process.
The ideal candidate will have a personable and professional approach, providing exceptional service to clients both on the phone and in person. You will be responsible for coordinating appointments, taking client instructions, managing incoming calls, and performing various administrative tasks.

QUALIFICATIONS & SKILLS:

• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Previous experience in a customer service, administrative, or receptionist role is preferred but not essential.
• Computer literate with proficiency in office systems and basic software.
• Professional appearance and demeanour.
• Ability to work under pressure and handle a high volume of tasks efficiently.
• Attention to detail is crucial, as is the ability to manage sensitive client information.
  We are a well-established firm offering a dynamic and supportive environment where no two days are the same. This is an office-based role in Northwich, ideal for someone eager to be the face of the company while contributing to various important administrative processes. If you’re a motivated individual with a passion for helping others and a knack for organization, we encourage you to apply.
  We are accepting full time applicants for this role. This is an office based role, working from home will not be available.
  £25,000 per annum.
  Job Types: Full-time, Permanent
  Pay: £25,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Employee discount
• Profit sharing
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Job Types: Full-time, Permanent
Pay: £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Profit sharing
• Sick pay

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

• Greet and welcome clients and visitors with a professional and friendly manner.
• Handle inbound and outbound client calls, providing clear information and arranging appointments.
• Take initial instructions from prospective clients, providing support and liaising with solicitors as needed.
• Manage the office’s diary and coordinate meeting schedules.
• Set up new client files and maintain accurate client records.
• Perform general administrative duties such as filing, photocopying, and document preparation.
• Monitor social media accounts and contribute to online engagement.