Client Relationship Consultant - WA at Gallagher

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Call Centre Operations, Relationship Building, Multi-tasking, Problem Solving, Empathetic Communication, Invoice Processing, Compliance, Stakeholder Management

Industry

Insurance

Description

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of NDSP, a Gallagher Bassett company, you’ll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence. Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client-centered service that simplifies the NDIS experience for participants and their providers. How you'll make an impact Reporting to the Team Manager, your day-to-day responsibilities will include: Connecting with clients via phone to understand their needs and provide tailored support. Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards. Supporting disability service providers to present Agency-compliant invoices and resolve queries. Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries. Your role will directly contribute to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals. About you About You We're looking for candidates who are passionate about delivering outstanding client-centred service and thrive in a fast-paced, structured environment. Your strong communication skills, problem-solving abilities, and empathetic approach will make you a trusted partner for clients and stakeholders alike. To succeed as our next Client Relationship Consultant, you’ll: Have previous experience in administration, customer service, or call centre roles. Demonstrate the ability to build strong relationshipsand work collaboratively within a team. Be skilled at multi-tasking, including typing and talking simultaneously. Be driven to exceed targetsand deliver exceptional service. Hold, or be willing to obtain, a Working with Children Check WA, SA and an NDIS Worker Check. Hold an Australian Drivers License Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do. About Us Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager and NDSP are Austarlaias leading providers of NDIS plan management services. The NDIS is one of Australia’s most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them. Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we’re proud to be part of the Gallagher Bassett family, delivering solutions that make a difference. When you join us, you’ll enjoy: Full-time positionswith flexible rostering (between 8am and 5:30pm, Monday to Friday). A bright, modern officein a prime city location. The opportunity to arrange hybrid working arrangements after probation. Ongoing training, support, and guidanceto help you reach your full potential. A reward and recognition program to celebrate your achievements. Career growth opportunitieswithin a global organisation. Two extra days of paid leaveannually to volunteer with a registered charity of your choice. A fun, inclusive, and vibrant workplace culture that celebrates diversity. To Apply If this opportunity sounds right for you, we would love to hear from you! Click on "Apply for this Job." To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position. We Embrace Equal Opportunity At Gallagher Bassett and My Plan Manager Group, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We’re proud to be an equal opportunity employer that embraces diversity and inclusion. Join us and make a difference in the lives of people with disabilities while growing your career with a global leader. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The role involves providing client-centered support to NDIS participants and providers via phone and email. Key tasks include processing invoices and reimbursements while ensuring compliance with agency standards.