Morning Star Supportive Services Corp is seeking a highly experienced and motivated Client Relationship Coordinator (CRC) to join our team. The CRC plays a critical role in ensuring high-quality, person-centered services for individuals with developmental disabilities. This position requires a hands-on professional who understands the DDD system, has direct experience as a DSP and/or DSP supervisor, and is capable of coordinating staff, overseeing compliance, and maintaining strong client relationships.

REQUIRED QUALIFICATIONS:

• Experience:
• Minimum of 3 years working in the DDD field.
• Prior experience as a DSP, DSP Supervisor, or Support Coordinator is required.
• Hands-on experience with HHAeXchange, including scheduling and time tracking.
• Education:
• Bachelor’s degree in Human Services, Psychology, Social Work, or a related field strongly preferred.
• Skills & Abilities:
• Strong understanding of DDD policies, ISP alignment, and person-centered planning.
• Bilingual (English + Spanish or other language) is a plus.
• Excellent organizational, communication, and interpersonal skills.
• Must be detail-oriented and capable of managing multiple priorities effectively.
• Other Requirements:
• Reliable transportation and valid driver’s license required for regular travel to client homes.
• Ability to work flexible hours as needed for client visits and staffing needs.

• Client Intake & Onboarding:
• Manage new client intakes and ensure complete documentation and compliance.
• Review and verify that the client’s approved hours align with their current ISP.
• Staff Coordination & Scheduling:
• Match clients with qualified, well-suited Direct Support Professionals (DSPs).
• Ensure all assigned DSPs are scheduled on HHAeXchange (HHA) and are properly clocking in and out.
• Adjust staff schedules to meet client needs while maintaining coverage and compliance.
• Training & Compliance:
• Ensure DSPs have completed all required trainings, including:
• CDS (College of Direct Support)
• Medication Administration Training
• Any additional state-required certifications
• Provide ongoing oversight and support to staff for training renewals and updates.
• Documentation & Quality Assurance:
• Review staff notes regularly for completeness, accuracy, and alignment with DDD documentation standards.
• Follow up on missing, incomplete, or incorrect documentation in a timely manner.
• Client Satisfaction & Monitoring:
• Maintain monthly phone contact with clients/families.
• Conduct quarterly in-person home visits to ensure service satisfaction and quality.
• Assist with annual plan renewals and ensure ongoing compliance with ISP goals.
• Community Engagement & Referrals:
• Support outreach and marketing to bring in new clients to the agency.
• Eligible for referral bonuses when introducing clients who begin receiving services.